#154 How to select the right technology to manage B2B revenues with Roi Ben Daniel, Founder at Received

Kevin Appleby is in conversation with Roi Ben Daniel. Roi is the founder and CEO of Received, a billing and accounts receivable solution focused on the specialised needs of B2B sales organisations. They discuss the challenges facing mid-market SaaS companies and the pressures CFOs face around software costs, pricing models, and customer unit economics. Roi also shares insights into opportunities like service monetisation and why building invoicing in-house often doesn’t make sense compared to a dedicated solution.

Roi discussed how companies are gaining more pricing flexibility to address demands from both customers and investors. Offering tiered pricing through levels of service like bronze, silver and gold helps give customers options while protecting recurring revenues.

He also talked about how services, which can be one of the highest costs for software businesses, are often provided for free historically. Now, companies are finding innovative ways to monetise services through recurring tiers with bank hours and overage fees. Organisations are also looking to “productise” services in order to maximise commercial value from each customer relationship.