Soft Skills
Overview
Soft skills—such as communication, relationship building, and personal effectiveness—are critical to success in any leadership role, particularly in finance. Research shows that soft skills contribute to 80% of career success, and for finance leaders, they are essential to achieving objectives and leading teams effectively. This course will explore how soft skills enable you to collaborate across departments, build trusted relationships with stakeholders, and lead operations such as Finance, HR, and Legal, all while representing your business externally. We’ll discuss why communication and relationship building are key to your role, teach you how to develop gravitas and a trustworthy reputation, and show you how to adopt the seven habits of highly effective people. By focusing on personal effectiveness, setting priorities, and staying focused, you’ll learn how to achieve your goals efficiently, handle pressure, and drive successful outcomes.
Learning Objectives:
After completion of this course, participants will be able to:
- Communicate effectively
- Develop strong business relationships
- Demonstrate gravitas
- Build a trustworthy reputation
- Operate effectively
Lessons:
Lesson 1: Soft skills - Overview
An introduction to soft skills, define what we mean by soft skills and discuss their importance in effectively delivering your finance leader role.
Lesson 2: Communication
This covers storytelling, effective meetings, confident presenting, and writing impactful emails—equipping you to align teams and lead with clarity.
Lesson 3: Relationship-building
Learn how to build trust with internal and external stakeholders, connect across the business, and turn colleagues into allies.
Lesson 4: Gravitas
This section teaches finance leaders how to develop it through presence, language, and self-belief.
Lesson 5: Trustworthiness
Explore how to build, maintain, and protect them through honest communication, sound judgment, and strong relationships.
Lesson 6: Personal effectiveness
This section teaches key habits and strategies to boost performance and add value.
Additional Information
CPD Hours: 10.2
Field of Study: Personal Development
No prerequisite knowledge is required to be successful in this course.
No advance preparation is required.
Program Level: Basic
Delivery Method: QAS Self Study
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