Communication

- Knowing your audience
- Conveying your messages
- Handling difficult conversations
- Group meetings and presentations
- Written communications
Relationship-building

- Building new relationships
- Strengthening existing relationships
- Gaining other people’s trust
- Perception of finance
- Managing stakeholders
Personal effectiveness

- Gravitas & confidence
- Managing your workload
- Delegating effectively
- Delivering your responsibilities
- Exceeding expectations
Optimising processes

- Process mapping
- Standardisation
- Lean Six Sigma
- Automating processes
- Outsourcing activities